Helene
Facility updates
All emergency rooms are open
All Mission Health emergency rooms are open and caring for patients. Find your nearest Mission Health ER.
Surgeries and elective procedures
Visitor restrictions
Visitation is currently limited to one visitor per patient.
To ensure the safety and security of patients and caregivers, we are limiting of all facilities to active patients, only one family member of each patient, first responders and caregivers.
Dialysis needs
If you are a patient dependent on dialysis, the DaVita Asheville, DaVita Arden and DaVita Weaverville dialysis clinics are all operational. Additional DaVita dialysis clinics in the surrounding area are also operational. If you need assistance in finding a dialysis clinic you can call DaVita Emergency Services at (800) 400-8331.
Pharmacy resources
If you are in need of medication or have pharmacy questions, visit here.
Hospital status
Angel Medical Center
ER is open. Visitation restricted to one per patient. Full utilities are restored. Non-emergency surgeries and procedures are canceled and will be rescheduled.
Asheville Specialty Hospital
The facility is open and has power. Running water is not available.
Blue Ridge Regional Hospital
ER is open. Visitation restricted to one per patient. Using generator power and back-up water supply. Non-emergency surgeries and procedures are canceled and will be rescheduled.
CarePartners
The facility is open. Visitation restricted to one per patient. Using generator power and back-up water supply. Non-emergency surgeries and procedures are canceled and will be rescheduled.
Highlands-Cashiers Hospital
ER is open. Visitation restricted to one per patient. Full utilities are restored. Non-emergency surgeries and procedures are canceled and will be rescheduled.
Mission Hospital
ER is open and has power. Visitation restricted to one per patient. Using back-up water supply. Non-emergency surgeries and procedures are canceled and will be rescheduled.
Mission Hospital McDowell
ER is open. Visitation restricted to one per patient. Full utilities are restored. Non-emergency surgeries and procedures are canceled and will be rescheduled.
Sweeten Creek Mental Health and Wellness Center
The facility is open. Visitation restricted to one per patient. Using generator power and back-up water supply.
Transylvania Regional Hospital
ER is open. Visitation restricted to one per patient. Full utilities are restored. Non-emergency surgeries and procedures are canceled and will be rescheduled.
New Appointments and Rescheduling
Due to Hurricane Helene, many of our clinics are without utilities and are closed until further notice.
If you have an upcoming appointment or need care, please call (855) 815-3783 for the latest status updates of your practice and appointment.
Physician practice status
Due to Hurricane Helene, many of our clinics are without power and are closed until further notice. If you have an upcoming appointment or need care, please call (855) 815-3783 to check clinic status before driving in.
Angel Primary Care
Open regular hours
General Surgery Franklin
Open regular hours
Mission Community Primary Care Highlands
Open regular hours
Mission Health Center Franklin
Open regular hours
Mission Health Center Rutherford
Open regular hours
Mission Hospital Cancer Center and Hope Womens Cancer Center
The Mission Hospital Cancer Center and Hope Women's Cancer Center are currently closed. All patients have been notified, but we recognize that not everyone has cellular service or internet access to receive these messages. Please connect with your physician for care needs and further instruction.
Mission My Care Now Haywood
Open from 10:00 am – 4:00 pm
Mission My Care Now McDowell
Open from 9:00 am – 6:00 pm
Mission Workwell
Limited services
My Care Now - Biltmore Park
Walk-ins welcome from 9:00 am – 4:00 pm
My Care Now Franklin
Open regular hours
I'm a caregiver, how can I help?
Healthcare nurse or other clinicians that may want to volunteer at Mission Hospital. HealthTurst Workforce Solutions created a landing page where volunteers can register to volunteer .
Community resources
Access to additional support for those impacted by Hurricane Helene:
Community resources
Community Helene Response & Rebuild Guide:
https://docs.google.com/document/u/0/d/1ReiRLo5_ELxH86XWjj-vGGywB0QAe4hOWPeublaWKPM/mobilebasic
Asheville/WNC Resources
https://docs.google.com/document/u/0/d/154hYrmMKWNKWIwcTkUP8GhcAn4z4LXnFr2AKMgv3Qik/mobilebasic
https://ashevillerelief.com/en/
FEMA
DisasterAssistance.gov, 800-621-FEMA
North Carolina Emergency Management
NCDPS.gov/Helene or dial 211 for non-emergency needs or (844) 965-1386 for Crisis Clean-up
Western North Carolina Open Shelters Information: readync.gov/stay-informed/open-shelters
United Way
211UnitedWay.org, Dial 211
Red Cross Disaster Support and Shelter Information
Redcross.org/get-help, (800) 733-2767 or text GETEMERGENCY to 90999 for the app
Updated: October 1st at 1:00 pm CST
- Shelters: AB Tech Conference Center at 16 Fernihurst Dr. in Asheville is open, please use the Victoria Road Entrance. If you have medical equipment requiring power, please go to AB Tech at 10 Genevieve Cir. in Asheville. Those with pets who are still seeking shelter should go to the WNC Agricultural Center, where they will be accommodated as possible.
- Restaurants/grocery stores/gas stations open: Via Fox Carolina updated 9/30 at 4pm
Water Distribution Sites:
- County: 1 gallon of water per person, with a maximum of 5 gallons per family Must bring your own containers. MRE’s are available as supplies last.
- William W. Estes Elementary School - 275 Overlook Road, Asheville
- Sand Hill Elementary - 154 Sand Hill School Road, Asheville (Please enter via Acton Circle)
- North Windy Ridge Intermediate School - 20 Doan Road, Weaverville
- Fairview Elementary School - 1355 Charlotte Highway, Fairview
- Ingles Black Mountain - 550 NC-9, Black Mountain, NC
- City:
- Pack Square Park- 70 Court Plaza, Asheville, NC 28801 Each person will be provided 2 gallons of water per person, with a maximum of 5 gallons per family. Each person must bring their own container. Assistance will be available for those who cannot carry their water back to their cars. Open until 7pm.
- Asheville Middle School- 211 S. French Broad Ave, Asheville, NC 28801 Site will be open until dark for drive-thru pickup. 1 case of bottled water per family per day.
Cell phone service:
- Temporary cellular satellite trailer to the Family Justice Center at 35 Woodfin Place with limited cellular reception within several city blocks of where it is parked.
- Asheville Harrah's Cherokee Center located at 87 Haywood Street has cellular service.
- Trucks providing cellular voice and data, along with Wi-Fi and charging stations at Asheville Middle School at 211 S French Broad Ave
- Trucks providing cellular voice and data, along with Wi-Fi and charging stations at Dr. Wesley Grant Sr. Southside Community Center at 285 Livingston St.
Welfare checks:
- United Way Line: Call 211 (or 1-888-892-1162 if calling from outside the state)
- Bumcombe County Emergency Operations Center at: 828-820-2761 and leave a voicemail, or fill out a request form online.
- Red Cross Reunification
Low-acuity care needs: available in the tents located outside of the Emergency Department at Mission Health. Alternatively, each fire station has a medic stationed 24/7.
Donations/Volunteer: The City of Asheville is unable to continue accepting donations. If you would like to donate or volunteer to assist in the recovery efforts, please contact
- American Red Cross, North Carolina Region
- Donation Page
- Donate Online
- Donate by Text: Text REDCROSS to 90999 to donate
- Donate by Phone: 1-800-HELP NOW (1-800-435-7669)
- United Way of Asheville and Buncombe County, (828) 255-0696
- Donation Page
- Location: 50 S French Broad Ave, Asheville, NC 28801
City/County information
- Search and Rescue: FEMA & NC National Guard are in town to assist search/rescue
- Public Briefings: daily at 10am and 4pm, streamed live on the Buncombe County Facebook Page and broadcast on Blue Ridge Public Radio 88.1 FM and iHeart radio stations including 99.9, 104.3, 105.1 and 570 AM.
- NON-Emergency line for community reports of things such as downed trees and debris: (828) 250-6650.
- FEMA Assistance: www.DisasterAssistance.gov or calling (800) 621-3362.
- AVL Alert System, register here for City of Asheville alerts
- ART buses: Service is temporarily suspended. They have been redirected to support relief efforts.
- Fire Departments: For those needing medical assistance or for those who cannot call 911, each fire station will have a firefighter available 24/7. AFD will begin canvassing neighborhoods for needs.
- Police Department: APD is at full patrol staffing. Additionally, Federal and NC State agents are assisting with security and other local Law Enforcement Agency's needs.
- Public works/sanitation: Trash/recycling service suspended until further notice. Public Works is clearing storm debris from roads to provide critical access for emergency vehicles.
- City Offices and Parks: Closed until further notice to allow full support for recovery efforts
- Curfew: in effect from 7:30pm to 7:30am until further notice
- Monitor Road Conditions: Check Waze and DriveNC.gov for road closures and hazards.
- Travel out of Buncombe County: Highway I-26 heading East to South Carolina is open. I-40 East out of Buncombe County to McDowell County is reopened.
- Call 911 for life-threatening emergencies
Helene Response in Western NC: How to Help
Donation of Funds – Regional and/or State-Wide Funds
- The Community Foundation of Western North Carolina: Supporting immediate ongoing rescue and recovery needs
- North Carolina Community Foundation: Supporting mid to long-term recovery efforts
- American Red Cross – Western North Carolina Chapter: Supporting immediate rescue and recovery needs.
- North Carolina Disaster Relief Fund: Supporting unmet needs of hurricane victims.
Donation of Supply Items
- Diaper Bank: Babies Need Bottoms – Asheville: Amazon Supply List
- BeLoved Asheville: Supplies needed – food, bottled water, contractor-sized trash bags, blankets, first aid supplies, menstrual hygiene products, diapers and baby clothes, hand sanitizer, toilet paper, paper towels, bleach, shovels, brooms, gloves, flashlights and batteries. Drop-off information here.
- Manna FoodBank: Supplies needed – shelf-stable food (pop-top cans only), bottled water, baby and toddler formula and food, diapers. Drop-off information here.
- Buncombe County Government: If you have donations, equipment, or have questions about specific needs please email: helenedonations@buncombecounty.org
- Hearts with Hands: Supply list. For drop-off information, please email info@heartswithhands.org
- Asheville Buncombe Community Christian Ministry: Supplies needed – water, non-perishable food, diapers, baby food and formula. Items can be dropped off at 24 Cumberland Ave. Asheville, NC 28801
- Eliada Homes: Supplies needed: water, food for small children, shelf-stable milk, diapers, wipes, bread, batteries, flaslights, canned beans, peanut butter, formula, jerky. Items can be dropped off at PARC Building – 49 Compton Dr. Asheville, NC 28806 beginning Oct. 2 from 10:00 am – 4:00 pm.
- Safe Shelter: Supplies needed: menstrual hygiene products, diapers, flashlights, candles, non-perishable foods. Email Katlyn@counterflowasheville.com
Where and How to Volunteer
- VolunteerNC: VolunteerNC is looking for volunteers to help serve our state with disaster services. To sign up, please complete this form.
- Samaritan’s Purse: Volunteers with assist homeowners in the Boone area with tree work, debris cleanup, roof tarping, and mud outs. Maximum team size: 15. Sign-up and more information available here.
- BeLoved Asheville: Volunteers are needed to help distribute and deliver supplies. Truck owners and truck drivers are especially needed. Sign-up here.
- Buncombe County Government: If you want to volunteer, please email: helenevolunteers@buncombecounty.org
- Baptists on Mission: Volunteers are needed to support feeding programs, shower and laundry, chain saw teams, tarping, mudding and home clean-up in Henderson, Buncombe, McDowell, Watauga, Mitchell and other counties. Sign-up here.
- Asheville Buncombe Community Christian Ministry: Volunteers are needed to support cooking lunch and dinner at Transformation Village (30 Olin Hvn Way, Asheville, NC 28806). To volunteer, email Shannon.paris@abccm.org
- Legal Aid of North Carolina: Legal support is needed to assist with FEMA aid applications, legal support, long-term housing, fraud cases and more. Lawyers can sign up to volunteer here.