Body and Mind

Whole Person Care

24/7 Crisis Resources for Mental Health Care

When experiencing mental illness or substance abuse, a mental health crisis can escalate quickly and it can feel overwhelming. It’s important to get the support you or a family member needs and address a mental health emergency immediately. Here is a resource list of 24/7 crisis hotlines. These helplines are free and confidential.

  • Vaya Health Access Services Line
    • 24-hour crisis management and appointment hotline serving western North Carolina
    • 1-800-849-6127 
  • National Suicide Prevention Lifeline:
  • Substances Abuse Mental Health and Services Administration (SAMHSA)
    • 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders
    • 1-800-662-HELP (4357)
  • Behavioral Health Urgent Care
    • 1-800-848-0180
    • C3356 Comprehensive Care Center
      356 Biltmore Avenue
      Asheville, NC 28801

Build a Safety Plan: Healthy Ways to Manage in a Crisis:

Whether you or someone you love is experiencing a crisis situation, here are some tools that can help.

If you or a loved one are in immediate danger, call a mental health professional, your local crisis center or 911, or go to the emergency room.

  • Step 1: Be aware of some of the warning signs:
    • Thoughts: Self-injury, thoughts of death such as “I don’t think I can go on”, “my life is hopeless”, or “things would be better if I was dead”, wanting to hurt someone else, being self-critical, auditory or visual hallucinations.
    • Emotions: Panic, loneliness, hopelessness, anger, feeling overwhelmed or out of control, or disconnected.
    • Behaviors: Social withdrawal, uncontrolled anger, not taking prescription medication, craving or using of drugs or alcohol to escape, binging and/or purging, being reckless, engaging in unprotected sex, and spending too much money.
  • Step 2: Practice coping strategies – activities that help distract me from distressing thoughts and feelings:
    • Relaxation techniques
    • Physical activity
    • Listening to music
    • Watching a movie/TV
    • Going for a walk
    • Playing video games
    • Journaling
    • Drawing
    • Painting
    • Prayer
    • Take a hot shower
  • Step 3: Seek people and social settings that help you feel better and provide comfort or distraction, such as: 
    • Friends and family, including parents, significant other and acquaintances
    • Spiritual leaders
    • 356 Biltmore Ave peer living room 
    • Coffee houses, bookstores, parks, religious centers and places to window-shop
  • Step 4: Make the environment safe by removing items you could use to harm yourself, including guns, knives, razors, ropes, medications, etc.
  • Step 5: Contact professional help, such as mental health services or crisis services. - Call us at 828-213-4696  or one of the 24-hour resources above.

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