Obtaining a Copy of Your Medical Records

Obtaining a Copy of Your Medical Records

At Mission Health, we make it a priority for you to easily obtain a copy of your complete medical records, as well as the ability to amend patient information.

You can access your medical records online via your Patient Portal.

Obtaining a copy of your medical record can be achieved by one of the following:

Medical Record Release

  • For Mission Health facilities, including Angel Medical Center, Blue Ridge Regional Hospital, Highlands-Cashers Hospital, Mission Children’s Hospital, Mission Hospital, Mission Hospital McDowell, Transylvania Regional Hospital and Mission Medical Associates: Print, complete and send the Medical Record Release Form (en Español).
    • VIA mail: Mission Hospital / Health Information Department - Attn: HIM Dept, 509 Biltmore Avenue, Asheville, NC 28801
    • VIA fax: 828-213-0651 - Records will be returned to you by mail.
    • VIA email: HIM.ROI@msj.org - Records will be returned to you by mail in Adobe format on a CD.
  • For CarePartners: Print, complete and send the CarePartners Medical Record Release Form (en Español).
    • VIA mail: CarePartners Health Services / Health Information Department, 68 Sweeten Creek Road, Asheville, NC 28803
    • VIA fax: 828-277-4865

NOTE: For requests regarding healthcare information or medical records for Home Care and Hospice for Transylvania, Angel and McDowell locations, send to the following address/fax numbers below:

CarePartners – Main Campus
68 Sweeten Creek Road
Asheville, NC 28803
Phone: 828-274-9567, ext. 41131
Fax: 828-277-4865

CarePartners - Transylvania
1266 Asheville Highway, Suite B
Brevard, NC 28712
Phone: 828-883-5368
Fax: 828-883-5331

CarePartners - Angel
170 Church Street
Franklin, NC 28734
Phone: 828-369-4206, ext. 4496
Fax: 828-369-4400

CarePartners - McDowell
575 Airport Road
Marion, NC 28752
Phone: 828-659-7068
Fax: 828-659-1968

For additional CarePartners FAQ’s, click here.

Directions for completing the Medical Record Release Form*

  • Fill out, sign and date authorization.
  • Include on authorization the delivery method, either mail or in person. If you are picking up medical records, you must provide a government-issued photo ID.
  • Include a phone number and address.
  • If you choose someone other than yourself to pick up your medical records, the "Disclose the requested information" section must be filled out with the name of person who has authority to obtain your records. And this person must present a government-issued photo ID.
  • Indicate the date of service.

*Please allow 48-72 hours for processing non-emergent requests.

Amendment Requests

Any request for an amendment to your medical records has to be documented on the Mission Health Request for Amendment of Protected Health Information Form. Submit the completed form via mail to the Mission Health HIM Department located at the addresses listed below:

Mission Hospital, Attn: Health Information Management
509 Biltmore Ave.
Asheville, NC 28801

CarePartners, Attn: Health Information Management
68 Sweeten Creek Road
Asheville, NC 28803

The HIM Department will respond to the amendment request within 60 days of receipt. If a response cannot be provided within 60 days, you will be notified of the need for a 30-day extension.

Questions?

  • Mission Health Information Management – Monday-Friday, 8 am - 5 pm at 828-213-0636
  • CarePartners Health Information Management – Monday-Friday, 8 am - 4:30 pm at 828-274-9567, ext. 40091.