Obtaining a Copy of Your Medical Records

Obtaining a Copy of Your Medical Records

At Mission Health, we make it a priority for you to easily obtain a copy of your complete medical records, as well as the ability to amend patient information.

You can access your medical records online via your Patient Portal.

Obtaining a copy of your medical record can be achieved by one of the following:

Medical Record Release

NOTE: Please ensure that you are selecting the proper location when requesting medical records. Mission Health is not responsible for delays due to requests being sent to wrong locations.


Obtain Hospital Medical Records

  • Angel Medical Center, Blue Ridge Regional Hospital, Highlands-Cashiers Hospital, Mission Children’s Hospital, Mission Hospital, Mission Hospital McDowell and Transylvania Regional Hospital:

Obtain Physician Practice Medical Records

NOTE: Please ensure that you are selecting the proper physician practice location when requesting medical records. Mission Health is not responsible for delays due to requests being sent to wrong locations.

  • Print, complete and send the Medical Record Release Form
    • Mail: Specific Mission Physician Practice location or you may send the form directly to our release of information vendor: CIOX Health, 9229 Ward Parkway, Suite 350, Kansas City, MO 64114
    • Fax: 770-689-3615. Records will be returned to you by secure email or US Mail.
    • Email: hcapsgmissionhealth@cioxhealth.com. Records will be returned to you by secure email if an e-mail address is included on the authorization.

Obtain CarePartners Medical Records


NOTE: For requests regarding healthcare information or medical records for Home Care and Hospice for Transylvania, Angel and McDowell locations, send to the following address/fax numbers below:

CarePartners – Main Campus
68 Sweeten Creek Road
Asheville, NC 28803
Fax: 828-277-4865

CarePartners - Transylvania
1266 Asheville Highway, Suite B
Brevard, NC 28712
Phone: 828-883-5368
Fax: 828-883-5331

CarePartners - Angel
170 Church Street
Franklin, NC 28734
Phone: 828-369-4206, ext. 4496
Fax: 828-369-4400

CarePartners - McDowell
575 Airport Road
Marion, NC 28752
Phone: 828-659-7068
Fax: 828-659-1968

For additional CarePartners FAQ’s, click here.

Directions for completing the Medical Record Release Form*

  • Fill out, sign and date authorization.
  • Include on authorization the delivery method, either mail or in person. If you are picking up medical records, you must provide a government-issued photo ID.
  • Include a phone number and address.
  • If you choose someone other than yourself to pick up your medical records, the "Disclose the requested information" section must be filled out with the name of person who has authority to obtain your records. And this person must present a government-issued photo ID.
  • Indicate the date of service.

*Please allow 48-72 hours for processing non-emergent requests.

Amendment Requests

Any request for an amendment to your medical records has to be documented on the Mission Health Request for Amendment of Protected Health Information Form. Submit the completed form via mail to the Mission Health HIM Department located at the addresses listed below:

Mission Hospital, Attn: Health Information Management
509 Biltmore Ave.
Asheville, NC 28801

CarePartners, Attn: Health Information Management
68 Sweeten Creek Road
Asheville, NC 28803

The HIM Department will respond to the amendment request within 60 days of receipt. If a response cannot be provided within 60 days, you will be notified of the need for a 30-day extension.

Questions?

  • Mission Health Information Management – Monday-Friday, 8 am - 5 pm at 828-213-0636
  • CarePartners Health Information Management – Monday-Friday, 8 am - 4:30 pm at 828-274-9567, ext. 1541131