Leadership Jacqueline Medland, PhD, RN, President/Chief Nursing Officer (CNO) Jacqueline “Jackie” Medland, PhD, RN, has been the President and Chief Nursing Officer (CNO) of Highlands-Cashiers Hospital for the past 19 months. Jackie has enjoyed a career as a healthcare leader for over 30 years, including positions in direct patient care, advanced practice nursing, nursing management and hospital administration. Based in the Chicago-metro area for most of her career, Jackie served in both academic and rural settings. Prior to her arrival at Mission Health, Jackie was the Regional Chief Nurse Executive for Presence St. Mary’s Hospital and Presence St. Joseph Medical Center, the flagship hospital for the largest Catholic healthcare system in Illinois, recently accredited by ANCC as a Magnet organization under her leadership. In addition to her extensive background in hospital operations, Jackie owned and operated a healthcare consulting practice, and served as clinical faculty at the University of Illinois College of Nursing. Jackie is uniquely prepared in change management having received her PhD in Organization Development from Benedictine University. Jackie’s unique leadership and mentorship was recognized by the University of Illinois College of Nursing with the Sage Award.