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Mission HealthReturn to Mission Health
CarePartners
68 Sweeten Creek Rd, Asheville, NC 28803(828) 277 - 4800

Medical records

Mission Health offers multiple ways to see your medical records, whether you want to access them online or get a hard copy.

Requesting your medical records

We offer several ways to request your medical records depending on the type of information you need and format.

Patient Requests

To request a copy of your medical records through the online portal, click on the link below and follow the prompts for online medical record request submission.

The link below will take you to an online health information request portal on a new screen. If you have questions about the Medical Records request process, please contact (844) 481-0278.

Online Medical Record Request Portal

  1. Download, print and complete the authorization form. The authorization form must be signed and dated.
  2. In order to verify your identification and validate your authorization, we require a legible copy of a valid photo I.D. (e.g., driver’s license, military I.D. or state I.D.).
  3. You may send your request in the following ways:
    • Fax: (844) 481-0298
    • Email: Email Requests
    • Mail:
      PO Box 290789
      Nashville , TN 37229-0789
  4. To obtain Radiology Images, please contact the Radiology Department directly.
  5. To obtain a certified copy of your Birth Certificate please contact your state or local Vital Statistics Office.

Records delivered by mail will be shipped within 5-7 Business days after processing.

Records delivered by email will be received within 1-2 Business days after processing

For questions regarding medical records, or to obtain the status of your request call us at (844) 481-0278.

Urgent Requests, Records for your Physician

For immediate continuity of care, your healthcare provider can request records.

The physician office must fax a written request on their letterhead to (786) 206-0764 indicating the patient's name, date of birth, date of visit and the name of the facility where you were treated. Please indicate "STAT" for all urgent requests. For assistance, call (844) 481-0278.

Non-patient Requests (Insurance, Attorney, Disability and Third Party Requests)

Requests should be sent from your insurance company, attorney, or Disability Determination Service and be mailed to the address below. For assistance, call (844) 481-0278.

Mail request to:

Richmond SSC
PO Box 291569
Nashville, TN 37229-1569