Teen Patient Portal Access FAQs

Teen Patient Portal Access FAQs

Mission Health recognizes the importance of allowing teen access to their own patient portal. By providing an easy way to access personal medical records and communicate with their provider, teens begin to develop the skills needed to take ownership of their health.

This is in alignment with American Academy of Pediatrics, American Academy of Family Physicians, the Society of Adolescent Medicine and Health, and American College of Physicians recommendations to provide developmentally appropriate care for each person, at every age.1

North Carolina and federal laws mandate confidentiality for certain health issues. To ensure privacy, teens between the ages of 13-17 years will have access to their health records through their own patient portal account and/or may designate a proxy. If you would like your parents to create an account on your behalf, you and your parent guardian will be required to sign the Proxy Request Form and return to NCDV.PatientConnect@HCAHealthcare.com. You may revoke access at any time.

  • Ask your Mission Health provider about accessing your patient portal if you are between the ages of 13-17.
  • You and your parents must give the provider joint consent for you to have access to your personal patient portal.
  • You will receive an invitation to your patient portal sent to your personal email.
  • You can then create a login and access your personal patient portal.

The patient portal allows you to view most of your health information, but not everything is available. Right now, the patient portal includes information such as upcoming appointments, prescriptions, laboratory results, radiology results, cardiology results, pulmonary results, conditions, immunizations, procedures and discharge instructions.

You will also be able to send secure messages to your provider via the patient portal.

No. You must use your own email address.

A parent/guardian may request a copy of medical records from Health Information Management at 828-213-0636.

When you give another person proxy to your medical records in the Portal, this person can see the same records that you see in the Portal. The proxy has the same viewing rights as you do.

In order to terminate proxy’s rights to access your account, you must personally sign the Proxy Change/Termination Form and return to NCDV.PatientConnect@HCAHealthcare.com. Upon receipt of the signed form, a request will be submitted to revoke access to your record. This may take up to one business day. The proxy will not receive notification of the termination.

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1American Academy of Pediatrics; American Academy of Family, Physicians; American College of Physicians; Transitions Clinical Report Authoring Group, Cooley WC, Sagerman PJ. Supporting the healthcare transition from adolescence to adulthood in the medical home. Pediatrics. 2011;128(1):182–200