Patient Portal FAQs

Mission's Patient Portal offers secure, online access to certain information in your medical records.

The Patient Portal is a free service offered to Mission Health patients.

You may call the Service Desk at 877-621-8014.

After initially accessing the Patient Portal and setting up a user ID/password, you may go directly to the portal by typing in the URL of missionhealth.org/patientconnect

No, your historical medical records are not available through the portal. Your records are available through the portal for visits made after Mar. 27, 2014. If you need a copy of previous records, you can obtain copies from the hospital. For more information, you may call Health Information Management at 828-213-0636.

Information will be available for viewing through the Portal within 36 hours of discharge. Some information may have an additional delay.

When you give another person proxy to your medical records in the Portal, this person can see the same records that you see in the Portal. The proxy has the same viewing rights as you do.

In order to assign proxy to someone, you must personally sign the Proxy Request Form and return to Patientconnect@msj.org. Upon receipt of the signed form, a Portal invitation will be sent to the individual you have requested to be your designated proxy.

In order to terminate proxy’s rights to access your account, you must personally sign the Proxy Change/Termination Form and return to Patientconnect@msj.org. Upon receipt of the signed form, a request will be submitted to revoke access to your record. This may take up to one business day. The proxy will not receive notification of the termination.