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Mission Health | An Open Letter to Our Community
Over the past few weeks, we have heard heartfelt concerns from members of our community and our own team about the present and future of Mission Health and its transition to HCA Healthcare. I want to assure you that our commitment to our patients across western North Carolina remains steadfast and at the forefront of all we do.
Mission Health and HCA Healthcare understand the enormous trust placed in us to serve this community through the provision of excellent healthcare, and we take our responsibility very seriously. We’ve listened to the passionate feedback shared by our team members and the community we serve, and we welcome this opportunity to share with you some important reflections on the first year of our new partnership and to address the comments we have heard.
We knew this transition would be challenging at times and, as with any healthcare system acquisition, change would be inevitable. It’s helpful to remember that Mission Health selected HCA Healthcare as a partner because it offered the financial stability to help preserve and expand the high-quality healthcare our friends and families have come to expect from Mission Health. The promises we agreed to at the time of the sale were critical to this decision, and our mutual commitment to them is unwavering.
This past year has been one of intensive learning from each other as we have worked collaboratively through many changes and challenges. We know we can create more opportunities to hear from our community and our teams while keeping these important stakeholders more informed about what we are doing and why. Improving our communication with our communities and our team members is critical to our ongoing success.
In that spirit, I’d like to share with you more details about some of what we’ve experienced at Mission Health since last February:
During the past year, we’ve helped western North Carolina welcome more than 4,000 new babies and have stood side-by-side with family members and friends as we delivered lifesaving care with advanced technology.
It’s certain there will be more challenges to come as we continue this journey together. What’s even more certain is our commitment to working with you to preserve and advance the quality of care, and to navigate the changing needs of our western North Carolina communities. That’s been our commitment for more than 134 years, and it continues to guide our decisions today.
We commit to being open as we respond to feedback, to continue listening to our community and to do a better job of providing updates about our health system. We are all Mission Health, and I hope you will join me in continuing to support this vital community resource as we continue to grow and improve for you.
North Carolina Division